August 4, 2026
Knowing the ins and outs of the airport comes with the job for Rankin. At some point every shift, someone hops on his bus with a question that has nothing to do with the route. Usually it’s, ”Which airline is in which terminal?” Rankin spent 30 years as a tour bus driver before joining ONT, and he says great customer service comes first, no matter the route. "Talking to people is the best. It's fun," he said with a warm… Continue reading →
January 16, 2025
Parking Concepts team member and Ontario International Airport shuttle driver, Diana Welch, recently received a letter thanking her for her hard work and dedication!: “My ride with Diana today 100% exemplified service. She was so genuinely service-oriented, kind and friendly. She got us all efficiently loaded up and explained how to stack our bags effectively - all to make sure our luggage was going to be safe and secure. Diana was truly a ray of sunshine this morning!” Thank you… Continue reading →
February 28, 2023
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