About Us

Turning First Impressions Into Long-Term Relationships

Parking Concepts, Inc. is a large and rapidly growing California-based parking company capable of operating any challenging parking facility at standards that are unsurpassed in the industry. In addition to exceptional customer service, we understand the importance of cost control and the prudent use of capital. Since our inception in 1974, we have consistently provided exceptional guest experiences. Our time proven operating systems, combined with hands-on management, allows us the opportunity to provide our clients with the absolute highest levels of service, at a balanced and reasonable pricing matrix.

Always delivered with a sense of urgency and a flexible non-bureaucratic management approach!

Our History

And, we do so much more than just park cars.

Stringent Revenue Control and Monitoring

PCI has a highly successful history of increasing revenues for our clients because of our cash handling and control procedures. Needless to say, PCI takes cash handling, reporting and auditing very seriously. As your parking management company hired to oversee your revenue, PCI will be extremely diligent in executing, reporting, analyzing and auditing your asset revenues.

We understand our fiduciary responsibilities to our clients and take revenue integrity very seriously. Unlike most of our peers, we have an active and robust auditing program. We establish revenue benchmarks very early on in our operations and take steps need to both protect and ensure the proper safeguarding of revenues.

Customer Service Orientation

It is our belief that the foundation for excellent parking service is excellent customer service.  The standard of excellence must be set at the highest levels of the organization, that standard must be meaningful and adhered to.  The standard is conveyed to our team members through a program that we call “Service Plus!”  We believe not only in external customer service, but internal customer service. Additionally, the PCI management team has decades of real world  experience with virtually all types of parking operations and understand the special relationships and culture which is part of each unique operation. With this in mind, we quickly adapt our staff to meet and exceed each projects service standards.

When PCI was founded, we recognized that we were in a very competitive business. Some companies were building national empires. Others were diversifying into unchartered areas. Early on, we decided to focus on what is still the most important consideration in the parking business. And that extraordinary word is SERVICE. The PCI management team is involved in all aspects of every parking facility. Each team member is motivated to achieve exceptional results. We are extremely proud of our reputation and are unequaled in providing the highest level of service, in a professional and cost efficient manner.

Expert Management

PCI is known as a creative company that routinely solves challenging parking problems without compromising service.  Additionally, no parking company can duplicate PCI’s track record with regard to protecting the integrity of cash receipts and enhancing the bottom line at each parking property with a focus on exceptional customer service at all times.

An added bonus is that PCI is a family owned and operated organization and will continue to remain so. Our clients have the ability to speak with PCI’s owner or any member of our management team at any time via phone, cell, text or email. We all work with a sense of urgency and are able to assist in virtually any need without having to work through a bureaucratic hierarchy.

Significant Presence & Experience

PCI currently leases, manages or operates over 180 parking facilities serving office buildings, shopping centers, hotels, restaurants, airports, hospitals, recreational facilities and medical buildings throughout California, Texas, Arizona, Louisiana, Georgia and growing.  We presently employ more than 1,400 competently trained parking and transportation professionals.  We have the experience of operating facilities ranging in size from as small as 10 to well over 25,000+ spaces.  For example, PCI valet parks over 4,500 vehicles per week at our DFW Airport Valet operation (that’s nearly 20,000 valet parked vehicles per month).

Be assured, our experience encompasses virtually all types of parking operations – We have you covered!

Parking Access & Revenue Control System (PARCS) - Automation Expertise

PCI has significant experience in managing fully automated facilities in a variety of environments.  Further, we are well versed in and work with nearly all manufacturers of PARCS equipment! Over the years, we have consulted on or directly contracted the installation of PARCS at many of our client’s facilities. Our process is well thought out and managed. PCI will typically issue an RFP for multiple bids with a reporting / vetting process to include bidder interviews. Ultimately, we work to assist our clients in obtaining the best fit PARCS at competitive pricing with full transparency.

Our Mission:

To provide professional parking services which are accurate, consistent, responsive and innovative; to safeguard and enhance client image and revenue; and to provide opportunity, growth and satisfaction for our employees.

What We Do

Since 1974, PCI has maintained a focus on creating exceptional experiences for our parking patrons while providing stringent cash handling and control procedures for our clients with a foundation of customer service excellence. As the management company hired to oversee our clients parking operations, PCI is extremely diligent in creating lasting, positive first impressions and in executing maximum profitability on an ongoing basis. Our drive is to be a partner to our clients rather than take a “caretaker” posture.

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“When I started Parking Concepts, Inc. forty-seven years ago, I could never have predicted the situation in which we, as a nation, find ourselves. What I could predict was that PCI would always, no matter the times, take care of our employees and our customers.” June 2020