At Parking Concepts, our commitment to safety permeates every aspect of our operations, embodied by our cornerstone initiative, the “Target Zero” program. Our primary goal is to create a secure and comfortable environment for both our guests and team members and ensure that every vehicle is found in the same condition it arrived. This dedication to safety is not just a policy, but a culture ingrained in our day-to-day activities.

Target Zero is designed to drive our operations towards zero losses, reflecting our uncompromising approach to safety across all our services and locations. This program encompasses continuous training tailored to the unique needs of the high-end parking environment, ensuring that our team is equipped with the best practices and tools to perform their duties effectively and safely. Daily safety and service huddles reinforce these standards, making safety an ingrained norm within our team.

Additionally, Target Zero involves rigorous program evaluations and driver assessments, ensuring that our staff exhibits cautious and courteous behavior at all times. We support these efforts locally with dedicated safety leaders who address specialized and regional concerns, allowing us to maintain agility and customize our safety measures as needed. This proactive approach to employee health and safety was recognized at international forums, including the XXIII World Congress on Safety & Health at the Work, showcasing our ongoing commitment to leading the industry in safety standards.

Case Study on Safety

The world-class success of PCI’s employee health and safety [EHS] program – Target Zero – implemented in 2017 was shared at the XXII World Congress on Safety and Health at the Workplace, hosted by Toronto, Canada on September 20-23, 2021. The following year, the PCI EHS story was shared at the 33rd International Congress on Occupational Health, hosted by Melbourne and Rome in February of 2022.

In 2017, Parking Concepts, Inc. implemented this corporate prevention plan to reduce injuries and illnesses by integrating employee health and safety (EHS) with business operations. By 2019, PCI had significantly reduced all key metrics. In 2020, COVID-19 brought challenges to their essential frontline workers. Ultimately PCI’s EHS plans proved powerful in effectively mitigating injury and illness across their more than 250 worksites, resulting in further reduction in injuries and illness.