We’re excited to announce that Lake Transit Authority has been officially nominated for “Best of Lake & Mendocino” in the Customer Service category! This nomination shows the impact we are making locally with the community. Supporters have taken the time to nominate us independently, as the public submits their favorite local businesses to recognize. Way to go team! [video width="1200" height="1200" mp4="https://d2syaugtnopsqd.cloudfront.net/wp-content/uploads/sites/12/2026/08/28091024/Lake-Transit-Authority-Nominated-Award-Post-1.mp4"][/video]
Posts about Customer Appreciation
Lake Transit Authority Nominated for “Best of Lake & Mendocino”
August 28, 2026
Michael Rankin Recognized at Ontario International Airport
August 11, 2026
Knowing the ins and outs of the airport comes with the job for Rankin. At some point every shift, someone hops on his bus with a question that has nothing to do with the route. Usually it’s, ”Which airline is in which terminal?” Rankin spent 30 years as a tour bus driver before joining ONT, and he says great customer service comes first, no matter the route. "Talking to people is the best. It's fun," he said with a warm… Continue reading →
PCI’s Rafael Abanilla Wins Operations Leader of the Year Award!
August 10, 2026
Congratulations to our very own Rafael Abanilla for winning the Operations Leader of the Year Award presented by Parker Technology! The award is given to the operations leader who consistently demonstrates excellence in execution, collaboration, and leadership. Rafael’s achievement means he is one of the top difference makers in the parking industry today and reflects how PCI embraces our unmatched customer experience as one of our key competitive advantages. Learn more about our award winning services: https://parkingconcepts.com/services/ [video width="1200" height="1200"… Continue reading →
Alice Lombardi: Employee of The Quarter & PCI Rockstar
July 14, 2026
We are proud to recognize Alice Lombardi as a PCI Rockstar AND our Employee of the Quarter. Alice is the absolute definition of a model employee who consistently sets a high standard for our entire team. Alice has been doing an outstanding job driving for PCI in Lakeport, CA since 2019. Such a great job, in fact, that a rider contacted us to say: “She is *by far* my favorite bus driver. Not just in Lakeport, but from all over… Continue reading →
How to Balance Your Parking Efficiency, Experience & Environment
July 15, 2025
In the intricate ecosystem of urban infrastructure, parking facilities often serve as the initial and final touchpoints of a commuter's journey. The design and management of these spaces significantly influence traffic flow, environmental impact, and user satisfaction. Parking Concepts has pioneered a holistic approach to parking management, seamlessly integrating technological innovation, exceptional customer service, and environmental stewardship through their state-of-the-art platform: BREEZE. Elevating Efficiency with BREEZE Efficiency in parking operations is paramount to reducing congestion and enhancing user convenience. The… Continue reading →
The Ambassador Effect: How PCI is Turning Parking Staff into Community Champions
July 1, 2025
In the realm of urban mobility, parking facilities often serve as the first point of contact between visitors and their destinations. Recognizing this pivotal role, Parking Concepts Inc. (PCI) has reimagined the traditional parking attendant's position, transforming it into that of a local ambassador. This strategic shift not only enhances the customer experience but also fosters a sense of community and safety. Elevating the Role of Parking Staff Traditionally, parking attendants have been perceived as mere fee collectors or enforcers… Continue reading →
Parking Concepts Rockstar Diana Welch Receives Customer Recognition for Her Hard Work
January 16, 2025
Parking Concepts team member and Ontario International Airport shuttle driver, Diana Welch, recently received a letter thanking her for her hard work and dedication!: “My ride with Diana today 100% exemplified service. She was so genuinely service-oriented, kind and friendly. She got us all efficiently loaded up and explained how to stack our bags effectively - all to make sure our luggage was going to be safe and secure. Diana was truly a ray of sunshine this morning!” Thank you… Continue reading →