Parking Services & Efficiency Upgrades Drive Customer Satisfaction At Ontario International Airport PCI conducted an audit and later implemented enhancements to shuttle operations, parking configurations, and PARCS that changed the experience for travelers and employees. For many travelers, parking is the first and last part of their experience at an airport. Improvements to the parking experience can increase overall satisfaction for travelers and demonstrate the value of parking to the airport. These upgrades can also be crucial to accommodate any… Continue reading →

An occupational health and safety plan that is integrated with business operations can reduce the risks of on-premises injuries and worker illnesses. Many parking industry companies treat the costs of injuries and illnesses as part of doing business, even as these costs have grown significantly in recent years. An employee health and safety plan that is fully integrated into business operations can reduce these risks and associated costs. In 2017, Parking Concepts, Inc. (PCI) implemented such a plan, which led… Continue reading →