It is our belief that the foundation for excellent parking service is excellent customer service.  The standard of excellence must be set at the highest levels of the organization, that standard must be meaningful and adhered to.  The standard is conveyed to our team members through a program that we call “Service Plus!”  We believe not only in external customer service, but internal customer service. Additionally, the PCI management team has decades of extremely valuable experience with virtually all types of parking operations and understand the special relationships and culture which is part of each unique operation – we quickly adapt our staff to meet and exceed each projects service standards.

When PCI was founded, we recognized that we were in a very competitive business. Some companies were building national empires. Others were diversifying into unchartered areas. Early on, we decided to focus on what is still the most important consideration in the parking business. And that extraordinary word is SERVICE. The PCI management team is involved in all aspects of every parking facility we see that. Each team member is motivated to achieve exceptional results. We are extremely proud of our reputation and are unequaled in providing the highest level of service, in a professional and cost efficient manner.

PCI is known as a creative company that routinely solves challenging parking problems without compromising service.  Additionally, no parking company can duplicate PCI’s track record with regard to protecting the integrity of cash receipts and enhancing the bottom line at each parking property with a focus on exceptional customer service at all times. An added bonus is that PCI is a family owned and operated organization and will continue to remain so. Our clients have the ability to speak with PCI’s owner or any member of our management team at any time via phone, cell or email. We all work with a sense of urgency and are able to assist in virtually any need without having to work through a bureaucratic hierarchy.

Parking Concepts currently leases, manages or operates over 180 parking facilities serving office buildings, shopping centers, hotels, restaurants, airports, hospitals, recreational facilities and medical buildings throughout California.  We presently employ more than 1,400 competently trained parking and transportation professionals with 963 working locally alone.  We have the experience of operating facilities ranging in size from as small as 20 to well over 25,000 spaces.  In fact, in the PCI operates many facilities in the within your vicinity in support of your day to day operations as needed.

We also provide shuttle and transportation services for the numerous public agencies and various private operations. For example we valet park over 4,500 vehicles per week at our DFW Airport Valet operation (that’s nearly 20,000 valet parked vehicles per month) and over 6,000 per month at John Wayne Airport! Be assured, our experience encompasses virtually all types of parking operations to which we have provided locations and references in our proposal package for your review.

Parking Concepts has significant experience in managing fully automated facilities in a variety of environments.  Further, we are well versed in and work with nearly all manufacturers of equipment! In recent years we have consulted on or directly contracted the installation of automated systems at many of our client’s facilities. Our process is well thought out and managed. We will typically issue and RFP for multiple bids with a reporting / vetting process to include bidder interviews. Ultimately, you would obtain the best fit system at competitive pricing with full transparency.